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Privacy Policy

Information I collect (and how I use it)

When you place an order with me, contact me, or use my services in any other way, as part of the process, I collect personal information you give us such as your name, address, email address (including that used if paying with PayPal) and the details of your order.  Your personal information will only be used for the purpose of fulfilling any orders placed through the site. I may also use this information to communicate with you; screen orders for potential risk or fraud; and when in line with the preferences that you have shared in order for me to provide you with information or any advertising relating to my products or services.

In addition to this, when you visit the Site, certain information is automatically collected about the device that you are using, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition to this, as you browse the Site, information about individual pages you visit or products that you view is collected, as well as websites or search terms that referred you the site.

This information is collected using the following:

'Cookies', which are data files that are placed on your device or computer. For more information, or to learn how to disable cookies, visit http://www.allaboutcookies.org

'Log Files' track actions occuring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date and time stamps.

'Web beacons', 'tags', and 'pixels' which are electronic files used to record information about how you browse the site.

 

Why I Collect Personal Information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How I Store and Share Personal Information

My company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

I will only ever share personal information for limited reasons and circumstances such as:

I share information with PayPal as necessary to provide you with my services and to comply with my obligations under both the PayPal Seller Policy and PayPal’s Terms of Use.

I engage certain trusted third parties (such as our delivery couriers) to perform functions and provide services to my shop. I will share your personal information with these third parties but only to the extent necessary to perform these services.

I may collect, use, retain and share your information in order to be in compliance with laws.

How I Communicate With Site Visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text messages.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Your Information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@positiveneeds.co.uk.

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